Customer Service Gold Dust Podcast
Gavin Scott, charismatic customer service expert, hosts this weekly podcast where he shares his own experiences of being in the military, of business, of sport and of life, all through the magic of storytelling. Gavin's stories and humour are guaranteed to brighten your day.
Episodes
88 episodes
Ep88: Some Top 2022 Moments of Gold Dust
This compilation has been dug out of the Customer Service Gold Dust archive for your listening pleasure...In this episode, Gavin is joined firstly by Gregorio Uglioni - a Digital & Business Transformation Specialist and also the host...
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Season 1
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Episode 88
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30:43
Ep87: Gold Dust Archive - Customer Success Strategies with Ryan Noakes
This has been dug out of the Customer Service Gold Dust archive for your listening pleasure...In this episode, Gavin is joined by Ryan Noakes.Ryan is a Customer Success Manager for EMEA and the US at SAI360.We hear him dis...
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Season 1
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Episode 87
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36:49
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Ep86: Gold Dust Archive - Riding the Waves with Natasha Ratanshi-Stein
This has been dug out of the Customer Service Gold Dust archive for your listening pleasure...In this episode, Gavin is joined by Natasha Ratanshi-Stein.Natasha is the Founder of Surfboard.We hear her describe how she came...
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Season 1
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Episode 86
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30:24
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Ep85: Gold Dust Archive - Bright Ideas with Karl Sandland
This has been dug out of the Customer Service Gold Dust archive for your listening pleasure...In this episode, Gavin is joined by Karl Sandland.Karl is the Founder and Chief Experience Officer at BrightCX LTD.We hear him d...
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Season 1
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Episode 85
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38:41
Ep84: Gold Dust Archive - Constant Improvement with Rob Moon
This has been dug out of the Customer Service Gold Dust archive for your listening pleasure...In this episode, Gavin is joined by Customer Service and Sales Trainer, Rob Moon.Rob has years of experience training and is the Direct...
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Season 1
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Episode 84
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31:37
Ep83: The Art of Listening with Alison Boyle
Welcome to Episode 83 of the Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Alison Boyle.Alison is an author, marketing strategist and funnel expert.We hear her talk about her initial experiences i...
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Season 1
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Episode 83
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30:47
Ep82: Gold Dust Archive - Think Wow with Rebecca Brown
This has been dug out of the Customer Service Gold Dust archive for your listening pleasure...In this episode, Gavin is joined by Rebecca Brown.Rebecca is the Founder and Lead Consultant at Think Wow.We hear her discuss th...
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Season 1
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Episode 82
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32:29
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EP 81: Gold Dust Archive - The Benefits of Mystery Shopping with Elaine Lee
This has been dug out of the Customer Service Gold Dust archive for your listening pleasure...In this episode, Gavin is once again joined by Elaine Lee.Elaine is the Managing Director of ReynoldsBusbyLee.We hear her talk a...
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38:39
EP 80: Gold Dust Archive - Conquering Mediocrity with Jamie Thorpe
This has been dug out of the Customer Service Gold Dust archive for your listening pleasure...In this episode, Gavin is joined by Jamie Thorpe.Jamie is a CX, Research and Engagement Professional - and the Head of Experience Manag...
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Episode 80
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37:10
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EP 79: Gold Dust Archive - A Rockstar's Guide to Building a Long-Lasting Customer Experience Success with James Dodkins
This has been dug out of the Customer Service Gold dust archive for your listening pleasure...In this episode, Gavin is joined by James Dodkins.James is a Speaker, Author and Customer Experience Rock Star.We hear him di...
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Season 1
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Episode 79
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30:05
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EP 78 - Gold Dust Archive - Digital Transforming CX with Diane Magers
This has been dug out of the Customer Service Gold dust archive for your listening pleasure...In this episode, Gavin is joined by Diane Magers. Diane is the Founder and Chief Experience Officer at Experience Catalysts.We hear her ...
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Season 1
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Episode 78
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25:28
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Ep77: My Top Moments of Monologue Magic
Welcome to Episode 77 of The Customer Service Gold Dust Podcast.In this episode, we take the opportunity to revisit some special moments from a selection of Gavin's wonderful monologues over the first 75 episodes.Some of the topic...
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Season 1
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Episode 77
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37:32
EP 76: My Top 5 Moments of Gold Dust
Welcome to Episode 76 of The Customer Service Gold Dust Podcast.In this episode, we take the opportunity to revisit 5 special moments from some incredible guests that have joined the podcast over the first 75 episodes.S...
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Season 1
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Episode 76
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28:07
Episode 75: Scaling Customer Service Quickly and Effectively with Luba Chudnovets
Welcome to Episode 75 of the Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Luba Chudnovets.Luba Chudnovets is Co-Founder and CEO of Cordless.We hear her talk about her fascinating experience at (th...
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Episode 75
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40:20
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EP 74: UK Customer Experience Awards 2022
Welcome to Episode 74 of The Customer Service Gold Dust Podcast.This episode is dedicated to the upcoming Awards International 'UK Customer Experience Awards 2022' event that is taking place in October.So have a listen, and if you...
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Season 1
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Episode 74
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7:32
EP 73: How Efficient Package Tracking Can Help Customer Service with Irina Poddubnaia
Welcome to Episode 73 of the Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Irina Poddubnaia.Irina is Founder of TrackMage.We hear her talk about what made her create a more efficient packing tracki...
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Season 1
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Episode 73
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25:39
EP 72: Cyber Security vs Customer Experience with Aaron Painter
Welcome to Episode 72 of the Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Aaron Painter.Aaron is CEO of Nametag.We hear him talk about his initial journey into CX and why it made such a difference...
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Season 1
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Episode 72
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34:44
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EP 71: Are You On Purpose?
Welcome to Episode 71 of The Customer Service Gold Dust Podcast.In this episode, Gavin poses an intriguing question: "Are you on purpose?"He elaborates on the difference between living a life 'on' purpose - as opposed to letting l...
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Season 1
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Episode 71
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13:23
EP 70: How To Rearrange Your CX Life with Claire Boscq
Welcome to Episode 70 of the Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Claire Boscq.Claire is a CX Expert, Keynote Speaker and the Creator of BizShui™.We hear her talk about her journey through...
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Season 1
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Episode 70
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37:17
EP 69: Cruising Through Customer Service with Al Hughes
Welcome to Episode 69 of the Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Al Hughes.Al is a Head of Contact Centre & Contact Centre Leader.We hear him talk about why he's so passionate about t...
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Season 1
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Episode 69
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36:36
EP 68: The Importance of Giving Compliments
Welcome to Episode 68 of The Customer Service Gold Dust Podcast.In this episode, Gavin talks about the magic of giving compliments.He elaborates on some interesting examples of how giving compliments can make customer service fun ...
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Season 1
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Episode 68
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9:32
EP 67: Contact Center Secrets with Matt Beckwith
Welcome to Episode 67 of the Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Matt Beckwith.Matt is a Director of Customer Experience and 'The Contact Center Geek'.We hear him talk about a particular ...
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Season 1
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Episode 67
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29:14
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EP 66: Getting the Little Things Right in Customer Service
Welcome to Episode 66 of The Customer Service Gold Dust Podcast.In this episode, Gavin talks about the importance of getting the little things right.He elaborates on a fascinating example of how one little thing can make all the d...
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Season 1
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Episode 66
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11:19
EP 65: Best Ever Customer Service in the Hospitality Industry
Welcome to Episode 65 of The Customer Service Gold Dust Podcast.In this episode, Gavin talks about various examples of brilliant customer service in the Hospitality Industry.He discusses how research indicates that the first 12 wo...
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Season 1
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Episode 65
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11:10
EP 64: Creating Customer D.E.L.I.G.H.T!
Welcome to Episode 64 of The Customer Service Gold Dust Podcast.In this episode, Gavin talks about the various ways in which you can create "D.E.L.I.G.H.T" for your customers.He discusses the various steps behind the acronym "D.E....
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Season 1
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Episode 64
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14:13