EP 67: Contact Center Secrets with Matt Beckwith

Welcome to Episode 67 of the Customer Service Gold Dust Podcast.

In this episode, Gavin is joined by Matt Beckwith.

Matt is a Director of Customer Experience and 'The Contact Center Geek'.

We hear him talk about a particular habit he developed that has helped sharpen his Contact Center sword; the importance of looking beyond basic average handling time metrics; and why voice will likely never die out - but may merge with digital even more in the years to come.

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You can find Matt online at:

LinkedIn

Website

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 FeedSpot - 30 Best Customer Service Podcasts

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This podcast is hosted by Gavin Scott, an inspirational and entertaining

Professional Speaker, facilitator and trainer using business success,

sports experience and a genuine ability to win people over to deliver

key messages.

To get in-touch with Gavin find him online or on Social Media at:

 https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/